Our Recommended Technology Platform
January 01, 2023
These are minimum standards for hardware and software that you need to have in place in order for us to meet Our Service obligations. We will update this list from time to time as certain technologies age and other technologies are released and tested by us.
IMPORTANT
If an item requiring support does not meet our Minimum Standards below, support will be provided solely at our discretion and may not be covered by your service agreement.
Servers
Dell (preferred), HP or IBM servers with the following characteristics:
- Redundant PSU
- Warranty: Current
- CPU: Intel Xeon
- RAM: 16+ GB
- OS: Windows Server 2016+
- Storage: RAID
- Dell iDRAC, HP iLO or similar
Computers / Laptops
Business or Enterprise models with the following characteristics:
- Make: Dell (Optiplex, Latitude, Vostro, Precision) / Microsoft Surface / HP (Pro, Elite & Z Series) / Lenovo (ThinkPad / ThinkCentre) / Apple Mac
- Warranty: Current
- CPU: Intel i5+, 8th Gen+
- RAM: 8+ GB
- Storage: 256+ GB Solid State Drive (SSD)
- TPM for Full Disk Encryption
Accessories
- Battery Backup (UPS): APC
- Mice: Manufacturer provided, Logitech, or Microsoft
- Keyboard: Manufacturer provided, Logitech, or Microsoft
- Monitor/Displays: Resolution of 1920×1080 or higher
Firewalls / Routers
- Cisco Meraki MX
- Ubiquiti Unifi USG
- Watchguard Security
Switches
- Cisco Meraki MS
- Ubiquiti Unifi
- Netgear
WiFi Access Points
- Cisco Meraki MR
- Ubiquiti Unifi UAP
- Netgear
Email, Productivity Platforms
- Microsoft Office 365
Cloud Infrastructure Platforms
- Azure
- AWS
- Wasabi Object Storage
Operating Systems
- Windows 10 Pro / Enterprise
- Apple Mac OS Mojave+
- Windows Server 2016+
- VMware ESXi 6.5+ (Hypervisors)
Storage
- Synology
- Netgear
- Dell
Voice Over IP (VOIP) Phone Systems
- OIT Voip
- Polycom Handsets and Hardware
Access Control
- Brivo
Print Management
- Printix
- Microsoft Universal Print